Guarantee Policy

A valid credit card guarantee, deposit, or pre-payment is required at the time of booking. Rooms reserved within the cancellation policy will be charged a one night Non-Refundable stay.

Check in Procedures

Payment: A valid credit card must be provided at check-in, and the cardholder must be present with a matching government-issued photo ID. Credit card must have cardholder name printed/embossed on it and correspond to a registered guest. "Pre-Paid" credit cards or cash cards are not acceptable.

We are happy to accept the following major credit cards:

• American Express
• VISA
• MasterCard
• Discover
• JCB
• Diners Club

Credit Card Authorizations: An “authorization hold” will be placed on the credit card for the expected amount of room and tax, plus a $250.00 in case of incidental charges, and any applicable security deposits. Charges are finalized upon check out or, if your stay is more than 1 week, every 7 days. Any authorization holds beyond your final charges are released by the hotel upon check out but may take up to 20 business days to be released back to your account, dependent on your bank’s policies and procedures. Once your account has been authorized, neither the front desk staff nor hotel management are able to make exceptions to your bank or card issuer’s policies.

For Debit Card Users: If the card used to guarantee your reservation is a debit or check card associated with your checking account, the above hold will reduce the available funds in your checking account. Please contact your bank for advice on the use of your debit card for travel and hotel transactions. The hotel is not liable for any overdrafts, transfers, service, foreign transaction, or currency exchange fees imposed by your bank or card issuer in connection with the use of your card for hotel transactions.

Cash, Visa, MasterCard, American Express, Discover, Diners Club and JCB cards are only accepted as a form of payment at check-out. We are unable to accept personal checks.

The hotel’s currency is the United States Dollar, and we are unable to accept or process payment in any other currencies.

PREPAID CARDS AND GIFT CARDS ARE NOT ACCEPTED

For payment arrangements to a third-party credit card: please contact the hotel's reservations department at least 72 hours prior to guest's arrival. Our Reservations Department is open Monday through Fridays (8AM-4PM EST) at (212) 730-0728 or email us at info@radiocityapartments.com. For after hours, please contact the front desk and speak to the person on duty at 212-730-0728, Toll Free (877) 921-9321.

Age Requirement Policy

Guests must be at least 23 years of age to check in at Radio City Apartments. Children 12 years old and younger stay free when occupying the parent/guardian's room, using existing bedding.

Check-In and Check-Out Policy

Radio City Apartments check-in time is at 3PM (EST) and check-out time is at 11AM (EST). Requests for early check-in & late check-out will be handled based on hotel availability at the time of check-in (an additional fee is payable for guaranteed late check-out). Radio City Apartments can accommodate guest luggage complimentary in a secure location until the guest room is ready. Should you need to confirm an earlier arrival than the hotel's standard check-in time or a departure later than 11:00AM, please contact the hotel directly in advance. If you plan to arrive earlier than the hotel's check-in time and want to guarantee that you would be able to check into your room upon arrival, we would advise you to reserve the night prior to the date of arrival. Exceeding check-out times without notifying the front desk in advance can result in extra charges, including, but not limited to, late check-out fees and/or an extra night charges being applied to your bill.

Early Departure Policy

If departing prior to date agreed at time of check-in, you must check out by 11AM or you will be subject to a one night room and tax charge.

Rollaway Bed & Baby Cot Policy

A rollaway bed may be arranged for a $10 per stay charge plus taxes. Baby cots are available complimentary upon request. We recommend arrangement at least 24 hours prior to the arrival date. Maximum capacity of baby cots per room is one. All children under 12 years of age stay free of charge when using existing bedding. All children over 12 years of age will be considered as an adult.

OCCUPANCY POLICY

  • Studios with one queen or 2 twin beds (sleeps 2 maximum)

  • Studio with 2 double beds (sleeps 2 plus 1 child 12 years or younger maximum)

  • One Bedroom Apartments (sleeps 4 plus 1 child 12 years or younger maximum)

  • Two bedroom Apartments (sleeps 5 plus 1 child 12 years or younger maximum)

Smoking Policy

All guest rooms and public spaces are 100% non-smoking, this includes any type of electronic devices such as but not limited to; Vapes, Juul.. etc!! A $250 cleaning fee will be charged to any guest who violates the smoking policy.

ADA Accessibility

ADA Compliant guest rooms are available and must be reserved in advance. For more information, please contact the hotel directly.

Parking

Contact the hotel for information.

Package Handling Policy

Each reservation is allowed two complimentary incoming packages, if notified in advance.

Radio City Apartments can only hold incoming packages for guests, 2 days prior to the arrival date on the reservation due to limited storage space. All incoming packages will be returned to the sender if the package is held in storage more than 3 days. We highly recommend scheduling your delivery date accordingly (preferably during your stay). All materials should be addressed as follows:

Radio City Apartments
Hold for (Primary Guest Name) Arrival and Departure Date of Reservation Reservation Number
142 West 49th Street
New York, NY 10019

Lost and Found Policy

Radio City Apartments is not responsible for lost, damaged, or stolen personal items. Most rooms are equipped with in-room safes, and our Front Office offers a safety deposit box facility. Should any guests lose personal belongings while staying at Radio City Apartments, if recovered, the item will be recorded as 'found'. Radio City Apartments keeps detailed records of all 'found' items. We will make a reasonable effort to contact the guest if an item is left in the guest's room after the guest has checked-out. Item(s) will be placed in a secured location. We will ship items back at the owner's expense. Any items in the Lost Found, which are not claimed within (30) days, will be donated to a local charity or discarded.

General Policy

Radio City Apartments has a zero-tolerance policy in which it will refuse to admit or refuse service or accommodation in the hotel, or may remove a person who, while on the premises of the hotel acts in an obviously intoxicated or disorderly manner, destroys or threatens to destroy hotel property, or causes or threatens to cause a public disturbance; or refuses, or is unable to pay for the accommodations, or services. Radio City Apartments may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages sustained by the hotel, including the hotel's loss of revenue, resulting from the inability to rent the rooms while the damage is being repaired.

Pet Policy Hotel

Service animals are allowed only. Please advise when making a reservation if bringing a guide dog or service animal into the hotel, so we may prepare for arrival accordingly.